The Behaviour management module within Toddle is a powerful tool for managing student behaviour and pastoral incidents in your school. You can create incidents and share or refer them to other staff members seamlessly. This module allows for tagging actions to incidents and tracking their resolution effortlessly. With features like seamless communication with families, detailed incident dashboards, and incident history tracking, it empowers you to create a positive and well-managed learning environment. Read this article to learn more.
This article will cover:
Creating an incident
Incident dashboard
Viewing incident history
Notifications
Creating an incident
As an educator, you can log incidents related to students’ behaviour and pastoral care using the 'Behaviour management' card on your home page.
💡 Please note that the name of the module and the entities within it may vary depending on the configurations done by your school administrator.
Clicking on this card takes you to the incident dashboard, where you will find a comprehensive list of all incidents created by you, shared with you, or referred to you. We will explore the dashboard in more detail later in this article.
To log a new incident, click on the 'Create incident' button.
On the landing page, you can follow these steps to capture an incident on Toddle:
Each incident is auto-assigned a unique ID for easy identification.
At the top, enter a descriptive title for the incident.
Select the student involved in the incident using the drop-down menu. The student list displayed is based on the curriculums you are mapped to. For instance, as a PYP teacher you can log an incident for a MYP student provided you are associated with the MYP curriculum.
💡Please note that you can only select one student at a time for an incident.
Enter the location where the incident took place. Specify the date and time of the incident. By default current date and time is selected but you can adjust it as needed.
Now, choose the appropriate category and subcategory for the incident from the list defined by your admin. Here, you can specify the sub-category and an appropriate level of the incident, such as 'Offences - Disrespectful language or behaviour’ with a severity level of 'Concerning.'
If there is a default outcome defined by the school admin for the selected sub-category and level, those actions will be automatically applied and the incident will be auto-shared with the pre-defined audience.
For instance, in the selected sub-category here, the default outcome includes sharing the incident with two staff members, as well as applying two actions(detention and referral) automatically. However, you can make edits as required.
In case, there isn’t a default outcome tagged to the chosen sub-category and level, you can directly choose an appropriate action from the ones defined by your admin as shown below. The options available in the drop-down will depend on the sentiments associated with the selected category.
If you wish to refer the incident to another staff member, select the 'Referral' option from the drop-down menu and choose the staff member(s) from the list. The selected staff member(s) will be notified, and the incident will appear on their dashboard, allowing them to take appropriate action.
Additionally, you can select who the incident should be shared with, including other staff members, the homeroom advisor (if any), the students involved, and their families.
For each selected recipient, you can independently control their view or edit access for both the incident details and confidential information, through the drop down menu available.
💡Please note that if a user is part of a group (e.g., an administrator) and is also added as an individual user, the level of access defined at the individual user level will apply to them.
If you want to add any linked incidents, you can add them under ‘Linked incidents’. The list will show all the incidents created, shared or referred to you. This creates a comprehensive record of incidents, helping to highlight recurring issues or behaviours.
In the description box, you can provide a detailed account of the incident. Here, you can format the text, insert links, and add other relevant details to give an overview of the incident.
You can also use Toddle AI to assist you in writing incident descriptions and confidential notes. Provide Toddle AI with the broad outlines of the incident, and it will generate a suitable description.
Furthermore, you can add confidential information that is only shared with staff who have the appropriate permissions. You can include detailed notes and attach files as needed using your local device, Google Drive, or One Drive.
On the right-hand side, you will find a quick view of the tagged student's information. This also includes the number of times the student has been tagged in incidents, the categories of incidents the student has been tagged to, and any similar incidents found for the selected category in the student’s records.
Furthermore, by clicking on the clock icon, you can access the activity log for the incident. This log provides a detailed record of all activities performed on the incident, helping you in tracking the progression of the incident.
By default, this incident will be in a draft state. You can click on ‘Publish’ to publish the incident. Once the incident is published, the members with whom the incident is shared will be notified.
💡Please note that while in the draft state, the incident will be visible to staff members based on the sharing permissions given by you. However, students and families will be notified and able to see the incident only after you publish it.
For a published incident, you can mark the associated actions as done by clicking on the circles next to each action item once the necessary steps have been completed. After all actions are marked as done, you can mark the incident as resolved by clicking on the ‘Resolve’ button, helping to keep track of closed cases.
Furthermore, if needed, you can also revert the incident back to the draft state for further edits or updates.
The changes you make here will start reflecting on the incident dashboard with immediate effect.
Incident dashboard
The incident dashboard is your gateway to managing student behaviour/pastoral incidents in the school. It provides multiple views to help you manage incidents effectively:
All incidents: This tab displays a comprehensive list of all incidents to which you have access, these are the incidents created by you, shared or referred to you.
Created by me: This tab allows you to track the incidents you have reported.
Referred to me: This tab specifically shows incidents that have been referred to you and require your attention or action.
Shared with me: This tab includes incidents that have been shared with you by other educators or administrators, helping you stay informed about incidents involving your students or those requiring possible intervention.
You can click on any incident to get a detailed view. Additionally, you can use the three-dot menu from the dashboard to edit, delete, or duplicate an incident that has been created by you, referred to you, or shared with you. Please note that you can only edit and delete the incidents you created or those where you have been granted edit rights.
Filtering and downloading incidents
Toddle offers robust filtering options to help you focus on the most relevant incidents:
Status filter: By default, only active incidents are displayed. However, you can use the status filter to view resolved incidents as well.
Multiple filters: You can apply one or more filters to narrow down the incidents on your feed. Filter by level, grade, location, and more to find exactly what you're looking for.
Category filters: Utilize the categories pre-defined for your school to filter incidents.
You can use the column icon to show/hide and rearrange the columns according to your preferences. This allows you to prioritize the most important information for your role.
Download data from your feed for offline analysis or reporting. You can choose to download the filtered view based on your current selections or download all data for a comprehensive overview. Additionally, you can choose the exact fields you want to include in the downloaded file.
This is how the downloaded report might look like:
Viewing incident history
Toddle allows you to track student incident history and analyze trends with visual graphs. Simply go to a student's profile and click on 'Behaviour management' tab. Here, you will find a graph showing all published and resolved incidents of the student for the current academic year that you have access to, including those created by you, shared with you, or referred to you. The graph also displays a state-wise count of published and resolved incidents. You can switch to other academic years to view the incident pattern for previous years. Additionally, you can use the ‘Add incident’ button to log incidents for the selected student from here.
Below the graph, is a tabular view of student’s incident records, including their status, category, sub-category, level, and the actions taken. The incident records show a state-wise count (including drafts, published, and resolved), providing a clear overview of the incident statuses. This table would only show the details of incidents that have been created by, shared with, or referred to you.
The table allows you to review their compiled behaviour history. To download a student's data for offline analysis or reporting, click the icon highlighted below. When ready, you can download either all the available data or select specific fields to include in the file. This feature allows you to generate tailored reports focusing on particular aspects of the student's behaviour during school.
Generating incident summary using Toddle AI
You can generate a summary of a student's incident history using Toddle AI. This summary includes all published and resolved incidents for the selected academic year, providing a concise overview of the student's behaviour.
However, this summary is customized based on your access permissions, meaning it will only take into account incidents that were created by you or shared or referred to you. After new incidents are added, you can regenerate the summary to ensure it is up to date.
Notifications
Notifications keep you informed about important incident-related activities. As an educator, you'll receive alerts when incidents are shared with you, referred to you, or when there are updates to incidents created by, shared with, or referred to you. This includes changes in actions, referrals to other staff, and incident resolution.
Students and their family members will be notified when an incident involving the student is created, updated, or resolved.
These timely notifications ensure all relevant parties stay informed throughout the incident management process, promoting effective communication and prompt resolution.
You can customize your notification preferences using the gear icon in the notifications panel.
On the ‘Notification settings’ page, you can adjust the default settings for each event by using checkboxes to choose whether or not to receive specific notifications.
Additionally, you can specify how you'd like to receive notifications—in-app or via email..
Below are examples of notifications that you can expect to receive on the Toddle portal and your registered email id.
Notifications at staff’s end
Notifications at student’s end
Notification at family’s end
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