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Troubleshooting sign-in issues on the Family app
Troubleshooting sign-in issues on the Family app
Updated over a week ago

One of the ways to sign in to Toddle as a family member is by using the class invite link sent by your child's class teacher. If you have more than one child studying in the school in different classes, you will get an individual class invite link for each one of them.

In case you are having trouble signing in using the class invite link sent by your child’s teacher using your family app, follow the steps described in this article.

Step 1: Open the class invite link on your mobile browser.

💡If you do not have the Toddle family app installed, you will be directed to app store to download and install it. Once done, click on the class invite link again to proceed.

Step 2: If you have a family account, you can directly sign in using your linked account (Google, Microsoft, etc.) and select your child from the list as indicated below.

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In case you do not have a family account created with Toddle yet, you can sign up by choosing the ‘Create an account’ option on the Family login screen.

As the first step, you will be prompted to provide your name, email and set up a password for yourself. Next, enter the OTP that will be sent by Toddle on the email ID provided by you. Once done, you can then select your child from the list as indicated below.

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Step 3: A pop-up notification will appear on your screen indicating that a request for approval has been sent to the admin/educator. You can click on the ‘Done’ button and wait for the teacher’s approval.

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Step 4: You will be notified by e-mail once the teacher/admin approves your request to use Toddle family. Use the link shared through email or refresh the homepage. Next, click on ‘Done’ to access your child’s classes.

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