Toddle makes it easy to stay connected with your child’s school community. As a family member, you can engage in one-on-one chats with your child’s teachers to ask questions, share feedback, or discuss the progress of your child. Furthermore, use the powerful search functionality to swiftly find any conversation. Read this article to learn more!

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As a family member, you can access the Messaging feature directly from your homepage by clicking on the 'Messaging' card or using the platform-wide messaging tray.

💡The card on your homepage and the messaging tray will show only if the Messaging module is enabled by the school administrator for families.

Within the messaging module, you can view and participate in one-on-one conversations with your child’s teachers. Let’s explore it in detail.

As a family member, you have the ability to actively participate in conversations initiated by teachers, as well as initiate chats with your child’s teachers from your end.

💡Please note that you will be able to initiate a new chat with your child’s teachers only if the setting is enabled by the school administrator.

Within the ‘Messaging’ module, you can have one-on-one conversations with staff members of the school. All your previous conversations are also listed here for easy access.

You can also sort conversations using the following tabs: ‘All,’ ‘Unread,’ and ‘Staff.’ Use the search bar to easily find specific chats. Additionally, notification badges will alert you of any new messages. The mute icon indicates any notifications that you have muted.

To begin a new chat, click the '+' icon.

In the modal that pops up, select the staff member you want to chat with. For faster access, you can also type their name into the search bar. Once you have selected the individual you want to chat with, a new chat gets created between the two of you.

💡You will only see those staff members in the list who are associated with your child.

Within the chat window, engage in conversation using text messages, attachments, emojis, and audio messages. Additionally, if the setting is enabled by your school admin, you can edit or delete sent messages.

Simply hover over a message to reply to it in the thread and even add reactions with emojis. You will also notice blue ticks appearing next to messages, indicating that they have been read by the recipient. The bell icon at the top right lets you mute notifications for specific individuals.

You also have the option to forward messages from one chat to another. All you need to do is hover over the desired message in a chat and click the forward icon.

At once, a message can be forwarded to a maximum of 20 conversations. Please note that any attachments added to the message are also forwarded to the selected chats.

On clicking ‘Next’, you will get an option to add your own message to the forwarded message. Once done, hit the ‘Forward’ button.

This is what a forwarded message may look like.

The search functionality within the Messaging module is designed to provide you with quick and efficient access to specific chats. By utilizing the search bar located at the top, you can perform keyword searches across chats.

To make it easier to refer back to previous search queries or results, you can view your recent searches in the search bar. You can pick filters such as ‘Members’, ‘Messages’ or ‘Files’ under the ‘Searching for’ section to narrow down your search.

For further refinement of search results, Toddle offers various search operators such as ‘in:’. You can use these to tailor your search based on the chats these keywords might be used in.

Search results are organized by category- Members, Messages, or Files, depending on the nature of the search query. When conducting a search, a preview of the search results is provided. The preview under messages includes snippets of messages that contain the searched keywords, enabling you to quickly assess the relevance of the results. You can also use the ‘From’ and ’In’ filters to narrow down your search.

Toddle offers a convenient messaging tray that grants you quick access to your chats from anywhere on the platform. In addition, you will also notice numbered badges on the tray, notifying you of any unread messages.

To access the messing tray, simply click on the message icon highlighted on the screen below. This will open up messaging, where you can create and manage all the conversations. You can also use the arrows on the top right corner to expand the tray to a full-screen view. Additionally, you can use the search bar to search for specific chats.

If you are a family member of more than one child, you can switch between your children’s profiles to view and engage in conversations with their respective teachers. To do so, click on the arrow next to your child’s name and select another child from the homepage. Then, click on the ‘Messaging‘ card to see all the conversations related to the selected child. This feature allows you to easily navigate and communicate with teachers for each of your children individually.

We hope that you were able to find what you were looking for. Explore other articles for more!